Frequently Asked Questions
This list of frequently asked questions is a constantly evolving document. If you have any suggestions, please let us know. Remember to check back often for the most current information.
- How do I place my order? Can I order directly from your website?
- How do I become a dealer?
- What is your current processing time?
- How much is a proof?
- Do any of your products require additional postage?
- How will my order be packaged?
- What are your hours and what dates will you be closed?
- Which of your albums are current? Will you send updates? Do you have any album specials?
- Do I have to have the album to place an order for personalized product?
- Where do I find a list of current typestyles, monograms, ink colors and suggested holiday verses?
- Where do I find the current order forms?
- Where do I send my photo for my digital photo card order?
- Can you edit my photo?
- Can you rush my order?
- What is your holiday cut off date?
- I'm not completely satisfied with my order. What do I do? What is your return policy?
- Where can I see the product available in your albums?
- What is your minimum blank stock reorder?
- What is the difference between "Blank Stock" and "Personalized"?
- What is the English Royalty program?
- Can I order items out of the albums for blank stock?
- My envelopes are white; did I receive the wrong ones?
- Can I upgrade shipping or make changes after I've sent in my order?
- Where do I submit proof changes or approvals?
- What terms do you offer?
- I have your note card spinner. Can I just order replacement note cards?
- How do I change my contact information?
- How do I order a catalog?
How do I place my order? Can I order directly through your website?
Please place your Whitney English or Hicks Paper Goods order through one of our fabulous retailers. We are strictly a wholesale supplier, and orders cannot be placed through our website.
Fill out our Dealer Application, fax it in, and a representative will contact you to discuss your options as a Whitney English or Hicks Paper Goods dealer.
What is your current processing time?
For personalized orders:
After October 1, our processing time is 7 to 10 business days after proof approval. Normal processing time is 5 to 7 business days from proof approval. Please allow an additional 1 to 2 business days for a proof. Order received after 1:00 p.m. CST, over the weekend, or on holidays will be processed on the next business day.
For blank stock orders:
Blank stock orders require four days processing time in-house. If you need your blank stock order to ship same day and aren't qualified for our English Royalty Program same-day shipment benefits, your order can be processed the same day for a $50 rush fee. English Royalty dealers may qualify for same-day shipment benefits on reorders. To see if you qualify for the English Royalty program, see below.
How much is a proof? How long will it take to get a proof?
There is a $10 net charge for all proofs. Each additional proof is $10, regardless of fault or error. Please allow one to two business days for a proof to be sent.
Do any of your products require additional postage?
No, all Whitney English and Hicks Paper Goods invitations and stationery will mail with standard US postage.
How will my order be packaged?
Each Whitney English or Hicks Paper Goods product is shipped in our signature stationery boxes. Due to the large format, we are unable to ship placemats in stationery boxes.
What are your hours and what dates will you be closed?
Our hours are 9:00 a.m. to 5:00 p.m. Central Standard Time, Monday through Thursday, and 9:00 a.m. to 3:30 p.m. Friday. After October 1 and through December 23rd, we will be open from 7:30 a.m. to 5:30 p.m. CST.
We are closed Memorial Day, July 4th, Labor Day, Thanksgiving Day and the day after, December 23rd through the 26th, December 31st and January 1st.
Which of your albums are current? Will you send updates? Do you have any album specials?
As of December 31, 2008, all Whitney English albums in a white binder are discontinued.
As of January 1, 2009, only the brown, fabric-covered 2009 Whitney English albums (Holiday, Social, Baby & Child) and the green, fabric-covered 2009 Hicks albums (Holiday, Social, Baby & Child) and the Whitney English and Hicks Accessories easels will be current. Two new albums, the Whitney English Correspondence and Hicks Holiday II, were released in May of 2009 and are also current.
Occasionally, Whitney English/Hicks Paper Goods will provide pricing and policy updates for the Holiday, Social, and Baby & Child albums. If pricing and policy updates become available, you will be notified by email.
In June 2009, Whitney English released an updated brown Accessories easel that completely replaced the previous version. If you have not ordered or received this update, please call 405.608.0061. Whitney English/Hicks Paper Goods may decide in the future to do a design update/release for the green Hicks Paper Goods Accessories Easel. If this is the case, you will be notified by email. There will be a nominal fee that covers the production costs of these updates. Updates will be available for a limited time only, so we suggest ordering them immediately in order to keep your books current. There will not be any design updates for the Holiday, Social, Baby & Child and Correspondence collections.
Whitney English/Hicks Paper Goods releases new personalized collections every spring, usually in May. These new collections will be available in an album format. Deep discounts are offered to existing retailers who would like to pre-order the albums. It is important to note that the deepest discounts on the albums are offered immediately before the album is released, and we recommend pre-ordering the album in order to lock in the savings. Please fax albums orders in writing to 405.601.0544.
Product in the albums is guaranteed to be available for a minimum of 30 months from the date of the album release.
Some English Royalty dealers may qualify for free albums and updates. To determine if you qualify for English Royalty, please see below.
Do I have to have the album to place an order for personalized product?
Yes, retailers must carry the album to place a personalized order. Dealers may not place orders for items not shown in their albums.
Where do I find a list of current typestyles, monograms, ink colors and suggested holiday verses?
Where do I find the current order forms?
2009 Order Form - use for all items other than placemats
2009 Placemat Order Form - use for placemats only
Where do I send my photo for my digital photo card order?
Please email your digital, original, unedited, uncropped photo to photos@whitneyenglish.com. File format should be .jpg and 300 dpi. Sorry, we cannot scan photos. By submitting a photo for production, you assert that you own the copyright or have permission to use it, and grant Whitney English/Hicks Paper Goods the rights to reprint the photo for your order. We reserve the right to reject photos that do not meet these standards.
Occasionally, we will inform you that your photo may not reprint well. This may be due to the resolution of the photo, the cropping, shadows, fuzziness or blurriness, etc. Please note that Whitney English/Hicks Paper Goods is not responsible for photo quality.
Please do not attempt to edit your own photo. Photos will be cropped for best appearance and card layout. We will happily convert your photo to black and white or sepia for a $25 photo editing charge. It is also acceptable to have a professional photographer edit your photo.
Occasionally, we will inform you that your photo may not reprint well. This may be due to the resolution of the photo, the cropping, shadows, fuzziness or blurriness, etc. Please note that Whitney English/Hicks Paper Goods is not responsible for photo quality--we can make slight improvements to snapshots, but are not photo miracle workers.
Yes, we can rush your order for a $50 net fee per item (not including shipping). Please note that this only expedites the processing time of your order in house, and does not guarantee a turn around time or delivery date. Shipping must be upgraded in addition to the rush fee in order to shorten shipping times.
What is your holiday cut off date?
To guarantee an order for Christmas delivery, all orders must be received by 12:00 p.m. midnight CST December 1st. All orders submitted after December 1st will not be guaranteed for Christmas delivery without a $50 rush charge.
I'm not completely satisfied with my order. What do I do? What is your return policy?
While tedious efforts are made to match colors, it is important to note that due to the variations in paper stocks and printing process, an exact color match is not to be expected. In addition, it should be noted that our photo cards are printed on matte stock, not glossy, and photos will not appear the same as on glossy or semi-gloss stock or photo paper.
Retailers:
We appreciate your business. If you are not completely satisfied with your order, please let us know by emailing customerservice@whitneyenglish.com within ten business days of receiving your order. Please note that albums are non-returnable. Blank Stock can be returned with a 20% restocking fee.
Consumers:
We appreciate your business and want you to be delighted with your order. Please contact the retailer you ordered through for more information. We will be happy to work with the retailer to ensure your satisfaction.
Where can I see the product available in your albums?
To view the product available in each individual album, click on the appropriate link below.
- Hicks Paper Goods Social Stationery
- Hicks Paper Goods Baby and Child
- Hicks Paper Goods Holiday I
- Hicks Paper Goods Holiday II
- Hicks Paper Goods Accessories
What is your minimum blank stock reorder?
The minimum reorder is 6 boxes of one design or 1 bulk of 100. Under minimum reorders will automatically be assessed a fee of $10.
What is the difference between "Blank Stock" and "Personalized"?
Whitney English/Hicks Paper Goods offers two different types of product.
"Blank Stock" refers to offset-printed, imprintable stock that retailers choose to inventory on their shelves and imprint themselves. Our Blank Stock is both laser and ink jet compatible. While computer savvy people sometimes try to print the stock themselves, for best results we recommend using the printing services provided by the retailer you purchased the stock from.
"Personalized" refers to non-imprintable, digitially-printed product. Personalized product comes imprinted with your specified text already on it and is not laser or ink jet compatible. Personalized product is available only through retailers who carry the Whitney English or Hicks Paper Goods albums. Retailers must have the albums to order Personalized product. Items in the albums are not available as blank stock. Personalized product is identified by SKU: any product number beginning with "HA", "HS", "HC", "HF" or "HH" is a Personalized product.
What is the English Royalty program?
English Royalty is the Whitney English/Hicks Paper Goods valued customer program. Customers with a minimum of $2500 in sales per year automatically qualify as English Royalty dealers, and will received special benefits and savings. To find out more about the program, and to see if you qualify, please email sales@whitneyenglish.com with your account number, store name and store address.
Can I order items out of the albums for blank stock?
Product in the albums can NOT be orders as blank stock. Items SKUs beginning with "HA", "HS", "HC", "HF" or "HH" are not available as blank stock.
My envelopes are white; did I receive the wrong ones?
Whitney English now offers envelopes in white and ecru. We have assigned envelope colors to our stationery, making every effort to best match the designs. As a result, envelope color cannot be specified.
Can I upgrade shipping or make changes after I've sent in my order?
Personalized:
Once an order is received, production on it begins IMMEDIATELY. Orders that request a proof can have changes made to text, ink color, typestyle and shipping during the proofing process. Orders that do not request a proof cannot be changed once the order is received. Shipping cannot be upgraded on orders on orders that do not request a proof; please make sure to check the most appropriate shipping option for your needs before faxing in the order.
Blank Stock:
After your order has been processed in the order entry department, the order cannot be changed or have additions made.
Where do I submit proof changes or approvals?
Proof changes and approvals must be submitted in writing. Sorry, we cannot accept verbal changes or approvals. Please email changes or approvals to proofs@whitneyenglish.com.
Whitney English does not offer terms on albums, personalized orders, reorders under $100, or to home based/studio businesses. Terms are granted after a series of qualifications have been met and good payment history is in place. If you are interested in requesting net terms, please fill out a terms application and fax it in. Please allow 30 days for your application to process. Incomplete applications will be delayed.
I have your note card spinner. Can I order just replacement note cards?
Yes, you can order replacement note cards, without ordering a new spinner.
How do I change my contact information?
Please email your new contact information to customerservice@whitneyenglish.com.
Our website acts as a complete product catalog of both blank stock and personalized product. If you would like a hard copy blank stock catalog, please contact us at 405.608.0061 for the most up-to-date copy. Sorry, we do not have catalogs of personalized product. Catalogs are available for retailers only, not consumers.
